The help panel in Yarvi is answered by Yarvi's AI support assistant, not a person. It answers from these help articles and from your store's own data in Yarvi, and it says which ones it used.
Some questions always go to Ned, the founder, instead: anything about billing, prices, refunds or credits, anything legal, and anything about your data or your customers' data. The assistant also hands a question to Ned when it is not sure of the answer, or when you ask for a person.
Ned reads every answer before you see it while the assistant is new.